Privacy Policy

1. Who We Are

KŌOPE is operated by MixedMind Studios Inc., a federally incorporated company in Canada ("KŌOPE," "we," "us," or "our"). This policy covers the KŌOPE mobile app (the "App"), our website, and our waitlist and Founders sign-up forms.

Privacy contact: {{CONTACT_EMAIL}}
Mailing address: {{BUSINESS_ADDRESS}}

Our privacy officer handles questions and requests about personal information. You can reach them at the email above.

2. The Short Version

• We collect what we need to run the App: your account, your bar, your recipes, and your logs.
• Some features send photos, voice clips, or text to AI services so they can work. Section 5 explains which ones and why.
• Analytics (usage tracking) stays off until you say yes.
• We do not sell your personal information, do not share it with advertisers, and do not show ads in the App.
• We do not track you across other companies' apps or websites.
• AI can be wrong. Check bottle labels and measurements yourself.
• You can delete your account in the App, and you can ask us for a copy of your information.

3. What We Collect

3.1 Your Account

You sign in with Apple or Google. We receive the name and email address that the provider shares with us. If you choose Apple's "Hide My Email" option, we receive Apple's private relay address instead. We store your account in Supabase, our database and sign-in provider.

3.2 Your Bar, Want List, and Recipes

• Bottles on your shelf and in your cellar, with any quantities or notes you add.
• Your want list (bottles you would like to buy).
• Recipes you save or create.
• Taste preferences from the onboarding questions, and the taste profile the App builds from your bar, your logs, and your actions.
• Recipe actions: views, saves, unsaves, thumbs up, thumbs down, and dismissals.

3.3 Your Logs and History

• "Made It" logs: when you made a drink, and any rating from 1 to 5 stars you give it.
• Scan history: the bottles you scanned and what you did with each one (for example, added it to your bar, put it on your want list, or passed on it), plus the context you chose.
• Bartender chat: the messages you send to the AI bartender and its replies.
• Prices you log: entries like "I saw it for $X," with the bottle, the price, and an optional location label you type in (for example, a store name). We do not collect your GPS location for this.
• Corrections: what you enter when you tell the App it identified a bottle wrong.

3.4 Photos, Camera, and Microphone

• Bottle, label, and recipe photos you take or choose from your library. We use these to identify bottles and read text, as described in Section 5. We do not store these photos on our servers. The App may keep a copy on your device so your scan history can show the bottle picture.
• Voice clips, when you use voice recipe import. The clip is sent to be turned into text. We do not keep the recording on our servers.

3.5 Subscriptions and Purchases

Purchases are made through Apple or Google. We use RevenueCat to manage subscriptions. We receive your subscription status and purchase events, such as which plan you have and whether it is active. We never receive your card number or full payment details.

3.6 Analytics and Crash Reports

• Analytics (Mixpanel), only if you allow it. When analytics is on, we record things like the screens you view, the features you use, paywall views, prices you log, and taps on retailer links. Events are tied to an account identifier that comes from our subscription provider. We do not send your name or email to Mixpanel.
• Crash and error reports (Sentry). When the App crashes or hits an error, we receive details such as your device model, operating system, App version, and the error message. Our crash reporting does not set your name or email. Crash reporting is not turned off by your analytics choice (see Section 8).

3.7 Location

The App asks for your location only if you tap "find the closest support resource" in Help and Support. Your phone then works out which listed support line is nearest. That calculation happens on your device, and we do not receive your location.

3.8 Age Check

When you first open the App, you enter your date of birth and choose your country (and province or state where it applies). This is how we confirm you are of legal drinking age. This information is stored on your device.

3.9 Notifications

If you allow notifications, the App schedules reminders on your device. Your phone may also create a push-notification token (issued through Expo, the service the App uses for notifications), which the App keeps on your device.

3.10 Help and Support Messages

When you send a message through Help and Support, we receive what you write, your name and email if you enter them, and basic device details (such as device type and App version).

3.11 Website: Waitlist and Founders

• Waitlist: your email address, your first name if you give it, where you signed up, the date and time you gave consent, and the version of the consent wording you saw.
• Founders applications: your first and last name, email, city, experience category, your answers to the application, its review status, internal review notes, and consent records.
• Bot check: our sign-up forms use Cloudflare Turnstile to confirm a real person is submitting the form. Turnstile receives your IP address for this check. We do not store your IP address with waitlist or Founders records.

4. How We Use Information

• To run your account, your bar, your recipes, and your logs.
• To identify bottles, read labels, answer questions, and create recipes.
• To calculate community price estimates from prices users log. These estimates are combined across many users.
• To process subscriptions and unlock the features your plan includes.
• To keep the App secure, prevent abuse, and enforce usage limits on AI features.
• To find and fix crashes and bugs.
• To improve the App, using analytics data only from people who have said yes to analytics.
• To send service messages about your account or application and, where you have consented, launch and product updates.
• To meet legal obligations.

We do not use personal information to make decisions that have a significant effect on you using automated processing alone. AI outputs (such as a bottle identification) are suggestions you can check and correct.

5. AI Features and Who Processes Your Data

Some features rely on AI services. Each one only receives what it needs for that job.

• Bottle identification from a photo. Your photo goes from the App to our servers. Our servers send the image to Google Cloud Vision to read the label text and confirm the photo shows a bottle. They then send the label image to Anthropic's Claude to identify the spirit. The identified bottle details are saved in our catalog so the same bottle can be recognized faster next time. The photo itself is not saved on our servers.
• Reading text from photos (recipes and ingredients). Photos are sent to Google Cloud Vision to pull out the text.
• Recipe formatting. Recipe text you paste or import is sent to OpenAI, which turns it into a structured recipe.
• Voice recipe import. Your voice clip is sent to OpenAI's speech-to-text service (Whisper), which returns the text.
• AI bartender and AI recipe ideas. Your messages, and relevant details about your bar (for example, which bottles you have), are sent to OpenAI through our servers so the AI can reply or suggest recipes.
• Backup identification. If a bottle cannot be matched in our catalog, its label text and, where available, the label image may be sent to Anthropic for a best-guess identification.

AI can be wrong. The AI may misidentify a bottle, get an ingredient, measurement, or step wrong, or suggest a drink that does not suit you. Always check the label, measure carefully, and use your own judgment about what you make and serve. Do not rely on the App for medical, safety, or legal advice.

Google, Anthropic, and OpenAI handle data under their own terms and privacy policies, which you can review on their websites.

6. Who We Share Information With

We share information only with the service providers below, and only so they can provide their service to us. We also share information when the law requires it (see below).

Retailers. Some features link to retailer websites. When you tap a link, your browser opens that retailer's site. The retailer handles what it collects. Some links may be affiliate links, which means a retailer may know you came from KŌOPE.

Brand partners. Featured brands can appear in the App. We record when a featured brand is shown, and we record items you add to your grocery cart (noting which, if any, are from a featured brand), so we can report on how those placements perform. Brand partners only ever see totals across at least 50 people, never individual records. We use these records for our own reporting. We do not sell or share your personal information with spirits brands.

Legal reasons. We may disclose information if we are required to by law, a court order, or a government request that we must respond to, or if needed to protect someone's safety.

Business transfers. If KŌOPE is sold, merged, or restructured, information may be transferred to the new owner, who must keep it protected under this policy.

We do not sell personal information. We do not share personal information with advertisers or data brokers.

7. Advertising and Tracking

• The App contains no advertising SDKs (software kits from ad networks).
• The App does not use Apple's advertising identifier (IDFA) or Google's advertising ID, and does not show Apple's app tracking prompt.
• We do not track you across apps or websites owned by other companies.
• Our website does not set advertising cookies or non-essential analytics cookies. Cloudflare may set essential security cookies on our sign-up forms.

8. Analytics and Your Choice

Analytics stays off until you say yes. If you say no, we do not send analytics events. You can change your analytics choice at any time by contacting us at {{CONTACT_EMAIL}}.

Crash and error reporting works separately. It helps us find and fix bugs, and its details are described in Section 3.6.

9. How Long We Keep Information

• Account, bar, want list, recipes, logs, and chat history: kept while your account is active. When you delete your account, we delete these records from our database (see Section 10).
• Backups: we make a daily backup of some account tables (profiles, inventory, cellar records, vault transactions, saved AI recipes, and achievements). Backup copies are kept for up to 30 days.
• Waitlist information: kept until you unsubscribe, or until we no longer need it for the launch.
• Founders applications: kept while we review applications and run the Founders program. After that, we delete or de-identify them, unless the law requires us to keep them longer.
• Support messages: kept as long as needed to resolve your request and keep our records.
• Information stored only on your device (such as your scan photos, your age check, and your notification settings): kept until you delete the App or clear its data.
• Analytics, crash reports, and subscription records held by providers: kept under each provider's retention settings.

10. Deleting Your Account

To delete your account, open the App, go to Settings, and select Delete Account. This deletes your sign-in and the records linked to your account in our database. Some records that are not linked to you (for example, anonymous subscription event logs) may be kept.

Deleting your account does not cancel your subscription. Cancel it in your Apple or Google subscription settings.

Backup copies are removed as described in Section 9. Records held by our analytics, crash-reporting, and subscription providers are handled under Section 9.

11. Your Rights and Choices

You can ask us to:

• tell you whether we hold personal information about you, and give you a copy of it in a commonly used, machine-readable format;
• correct information that is wrong or incomplete;
• delete your personal information;
• stop using or sharing your personal information for a specific purpose;
• withdraw consent you gave us, such as analytics or launch emails; and
• tell you which service providers received your information.

Send your request to {{CONTACT_EMAIL}}. We may ask you to confirm your identity before we act. We aim to respond within 30 days. Some information may need to be kept where the law requires it.

You can also turn off the App's permissions (camera, photos, microphone, location, and notifications) in your phone's settings. Some features will stop working if you do.

12. Legal Drinking Age Only

KŌOPE is for people who are of legal drinking age where they live. The age check in Section 3.8 is how we confirm this. We do not knowingly collect personal information from anyone below that age. If we learn that we have, we will delete the account and related information. If you think someone under the legal drinking age has used the App, contact us at {{CONTACT_EMAIL}}.

13. Security

• Information sent between the App or website and our servers is encrypted in transit.
• Our database limits each user to their own records.
• Keys for our AI and other service providers are kept on our servers, not inside the App.
• Access to applicant information on our side is limited to authorized administrators.

No system is completely secure. If a breach creates a real risk of serious harm to you, we will tell you and the required privacy regulators, as the law requires.

14. Where Information Is Processed

Our service providers are based in the United States and other countries. Information may be stored or processed outside Canada, where local laws, including laws that allow government access, may apply. We rely on each provider's contractual commitments to protect information.

15. Canadian Privacy Law

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act, and Quebec's private-sector privacy law as amended by Law 25.

For Quebec residents, you can ask how we use your information, ask us to correct it, withdraw consent, ask us to stop using or sharing it, and ask us to send your information to another organization in a commonly used, structured format.

If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada, the Alberta Information and Privacy Commissioner, or, for Quebec, the Commission d'accès à l'information du Québec. Please contact us first so we can try to resolve your concern.

16. Users in the United States

If you live in California, or another U.S. state with a comprehensive privacy law, you have the rights below.

• Categories we collect: identifiers (such as your name, email, account ID, and device ID); commercial information (subscription status); App activity (analytics events, scan history, and recipe actions); user content (photos, voice clips, bar and recipe details, and chat messages); and, only if you tap the support finder, precise location, which is processed on your device.
• Sources: you, your device, the Apple or Google sign-in providers, and our service providers described in Section 6.
• Purposes: the uses described in Section 4.
• Sale and sharing: we do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not use sensitive personal information for purposes beyond providing the App.
• Your rights: to know what we collect and how we use it, to get a copy, to correct, to delete, and to be treated without discrimination for using these rights. You may use an authorized agent to make a request. Send requests to {{CONTACT_EMAIL}}.

17. Users in the United Kingdom and the European Economic Area

If you use the App from the United Kingdom or the European Economic Area, MixedMind Studios Inc. is the controller of your personal information.

• Legal bases: to run your account and the features you use (contract); analytics and optional emails (consent); security, fraud prevention, and improving the App from aggregated data (legitimate interests); and compliance with legal obligations.
• Your rights: access, correction, erasure, restriction, objection, portability, and withdrawal of consent. You can also complain to your local data protection authority.
• Transfers: information may be transferred to, or stored in, Canada and the United States. We use contractual safeguards with our providers for these transfers.

Send requests to {{CONTACT_EMAIL}}.

18. Website Cookies and Fonts

Our website does not set advertising cookies or non-essential analytics cookies. It loads fonts from Google Fonts, which may log your IP address as with any website visit. Cloudflare may set essential security cookies on our sign-up forms.

19. Changes to This Policy

We update this policy when our practices change. For material changes, we will post the new version in the App and on our website, update the "Last Updated" date, and, where the law requires it, ask for your consent again. If we have your email address, we will also email you about material changes.

20. Contact Us

For privacy questions, requests, or complaints, contact our privacy officer:

Email: {{CONTACT_EMAIL}}
Mailing address: {{BUSINESS_ADDRESS}}